Privacy policy.
Effective October 16, 2026
The RawHeal Mac app
RawHeal processes graphics locally on your Mac. The app does not create user accounts, include advertising or analytics, contact a remote service, or transmit graphics, camera metadata, camera profiles, or usage information.
Files and local storage
RawHeal accesses the graphics and folders you select through the macOS file picker. It reads calibration and source DNG files, saves camera profiles in its local Application Support storage, and writes repaired copies and CSV processing logs to your output folder. Original graphics are opened read-only.
Camera profiles and processing logs remain on your Mac until you delete them. They are not uploaded by RawHeal. Removing the app alone may leave its local profiles behind.
App Store purchases
Apple processes purchases through the Mac App Store under Apple's privacy policy. RawHeal does not receive or store your payment-card information.
This website
This website does not include advertising, analytics scripts, account registration, or contact forms. Its hosting provider may process normal request information, such as an IP address and browser information, to serve the website. Web fonts may be requested from Google Fonts, which receives the request information needed to deliver them.
Email support
If you email us, we receive your email address and the information you choose to send. We use it to respond to your request. Please avoid sending sensitive information or original graphics unless they are needed and requested for diagnosis. To ask about deletion of support correspondence, contact the address below.
Contact
For support or privacy questions: rawhealsupport@gmail.com.
Direct-edition licensing
The direct edition stores a signed license and trial-export usage in macOS Keychain. Verification is local, and resetting preferences does not reset usage. To fulfill an order manually, we may receive your checkout email, order identifier and payment status. Do not email card details. The hosted checkout is operated by Stripe/Link under its own privacy policy; the RawHeal app does not store card information. Sandbox checkout does not collect a real payment or automatically deliver a license.
The app reads the Mac platform UUID locally and computes a RawHeal-specific RHDEV1 digest. It does not automatically send that identifier, the raw UUID or a serial number to us. When you request activation by email, you provide the digest with your order reference. We retain the device digest, order-to-code records and fulfillment status in a protected local operator ledger and backups to enforce two fixed registrations and support resends. The digest is an identifier, not a promise of anonymity. No graphics are needed for activation.